Returns
Given the nature of our products and services, we can offer you a refund only to your original payment method after a 60% reduction for the hand-made fee and the cost of flowers used in the process.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
When organizing events we also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable digital products
Custom/personalized Orders
To complete your refund, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a period of maximum 30 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@styleeventdecor.co.uk
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@styleeventdecor.co.uk
Gifts
If the item was marked as a gift when purchased, you’ll receive a gift credit for the value of your return. Once the returned item is received, a Style Event Decor gift certificate will be mailed to you.
Shipping
To return your product, you should mail your product to: 251 Markfield, Court Wood Lane, Croydon, United Kingdom, CR0 9HW
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you also receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Cancellations
Listed item orders can be cancelled in 24 hours.
Custom orders placed with a deposit to secure the slot can't be cancelled, and are non-refundable.
